All orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders may be delayed under some circumstances.
We ship all orders on MONDAY MORNINGS. Any order containing meat or a perishable item placed after Monday at 8:00 a.m. MST may be held and shipped the following Monday.
SATURDAY delivery may not be available in all areas.
Frequently Asked Shipping Questions
How will my order be shipped?
All orders containing meat products will be shipped in an insulated Styrofoam shipping box. The meat is individually vacuum sealed and shipped frozen. We add dry ice to each order in an effort to extend the freezing point of the meat.
NOTE: In most cases, the dry ice will have sublimated by the time your package arrives.
We ship all of our perishable products via UPS from Colorado. All our shipping rates are based on weight and distance from Colorado.
Do you ship UPS or FedEx?
How long will it take for my order to arrive?
Can you ship to a PO Box?
No. We are unable to ship to a PO Box.
Do you ship internationally?
Can I track my order?
Yes. Once your order has been shipped, you will be emailed a tracking number. If you have not received that email, you can contact us at (970) 528-1800 or email us at [email protected] and we can provide that tracking number to you.
Will 3-Day Select mean I get my package in three days?
Unfortunately, once your package leaves our facility, we have no control over the speed and urgency with which your package is handled. UPS only guarantees delivery service for Next Day Air and Next Day Air Early services.
In most cases, 2nd Day Air and 3-Day Select will be delivered within those respective time frames, but we have seen some flexibility in delivery times using those two methods.
I have a problem or issue with my shipment.
We are sorry to hear that. Please call us at (970) 528-1800 or email us at [email protected] and we will assist you.
Refunds, returns, and exchanges
We do not accept returns on meat or food products.
In the event that your order arrives damaged in any way, please email us as soon as possible using our contact form with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work toward a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us using our contact form.
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