Shipping Information
Black Mountain Bison ships premium frozen bison meat throughout the United States using insulated packaging, dry ice, and carefully selected UPS shipping services to ensure your order arrives frozen and in excellent condition.
Because frozen meat is perishable, we DO NOT ship internationally, to U.S. Territories, or to PO Boxes at this time.
When We Ship
Most orders containing frozen meat ship on Monday. Orders placed after Monday at 8:00 a.m. Mountain Time may be held and shipped the following week.
For some delivery addresses in Zones 1 and 2, we may also ship on Tuesday when we are confident the order can arrive safely before the weekend.
We time frozen shipments carefully to reduce the risk of weekend delays. Once your order ships, you will receive tracking information by email.
While we do our best to ship orders promptly, shipments may occasionally be delayed due to order timing, weather conditions, holidays, carrier delays, incorrect or incomplete shipping addresses, or other circumstances outside of our control.
Please contact us if you have any questions or special shipping circumstances.
Shipping Zones & Rates
We will select the most efficient UPS shipping method available for your order based on your delivery zone, transit time, weather, order size, and product safety. In many cases, this may be UPS Ground for closer destinations and expedited service for farther destinations.
Our goal is simple: to get your bison to you safely, efficiently, and in excellent condition.
Shipping Zone 1
Shipping Zone 2
Shipping Zone 3
Shipping Zone 4
| Zone | Service | Cost | Estimated Delivery Time* |
|---|---|---|---|
| 1 | Flat Rate via UPS | $35 | 1-2 Business Days |
| 2 | Flat Rate via UPS | $45 | 2-3 Business Days |
| 3 | Flat Rate via UPS | $55 | 2-3 Business Days |
| 4 | UPS 2nd Day Air | $65 | 2-3 Business Days |
Local Pickup – Johnstown, CO
We’re happy to offer a convenient local pickup option for customers who prefer to collect their order directly from our facility in Johnstown, Colorado.
During checkout, simply select Local Pickup as your shipping method. Once your order is processed, you’ll receive an email with a link to schedule your pickup time, along with detailed directions to our office. It’s a great way to save on shipping and get your bison meat fast—straight from our hands to yours.
Product Packaging and Shipping Safety
The contents of your order are packed in a thermal liner bag with dry ice, placed in a 1.5-inch insulated Styrofoam cooler, and then secured in a heavy-duty corrugated shipping box.
In most cases, the dry ice* will have fully sublimated by the time your package arrives. This is normal and expected.
Some products, especially smaller cuts, may arrive partially thawed but still cold. If the meat is cold to the touch and has remained below 40°F, it may be safely placed in the freezer or refrigerated and prepared soon.
For best results, please track your shipment and bring your package inside as soon as possible after delivery. Promptly unpack your order and place frozen items in the freezer.
*Dry ice may still be present when your order arrives. Do not handle dry ice with bare hands; use gloves or tongs, keep it away from children and pets, and allow it to evaporate safely in a well-ventilated area.
Refunds, returns, and exchanges
At Black Mountain Bison, we strive to provide the highest quality products at the most competitive prices. We often say that the only thing our meat is second to is our customer service. We are dedicated to providing exceptional value and ensuring your complete satisfaction. If for any reason you are not fully satisfied with your purchase, please contact us, and we will make it right.
Claims regarding package issues must be made within 24 hours of delivery. For any quality-related concerns, please notify us within 30 days.
In the event that your order arrives damaged in any way, please email us as soon as possible using our contact form with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work toward a satisfactory solution.
Due to the perishable nature of our products, we cannot accept returns (exceptions may apply).
If you have any further questions, please don’t hesitate to contact us using our contact form.
Failed Shipment Policy
Occasionally, unforeseen issues can cause a shipment to arrive late and thawed. Our policy is straightforward and customer-friendly: if the issue is due to our error, we will either replace your order or issue a refund.
However, if the failure is due to an error on the purchaser’s, recipient’s, or carrier’s part—such as providing an incomplete or incorrect address, requesting special shipping instructions, refusing delivery, or if the order is left unattended and subsequently stolen, damaged, or ruined—we will not be able to offer a refund or replacement.
Frequently Asked Shipping Questions
How will my order be shipped?
All orders containing meat products will be shipped in an insulated Styrofoam shipping box. The meat is individually vacuum sealed and shipped frozen. We add dry ice to each order in an effort to extend the freezing point of the meat.
NOTE: In most cases, the dry ice will have sublimated by the time your package arrives.
We ship all of our perishable products via UPS from Colorado. All our shipping rates are based on weight and distance from Colorado.
Do you ship UPS or FedEx?
How long will it take for my order to arrive?
Can you ship to a PO Box?
No. We are unable to ship to a PO Box.
Do you ship internationally?
Can I track my order?
Yes. Once your order has been shipped, you will be emailed a tracking number. If you have not received that email, you can contact us at (970) 528-1800 or email us at [email protected] and we can provide that tracking number to you.
Will 3-Day Select mean I get my package in three days?
Unfortunately, once your package leaves our facility, we have no control over the speed and urgency with which your package is handled. UPS only guarantees delivery service for Next Day Air and Next Day Air Early services.
In most cases, 2nd Day Air and 3-Day Select will be delivered within those respective time frames, but we have seen some flexibility in delivery times using those two methods.
I have a problem or issue with my shipment.
We are sorry to hear that. Please call us at (970) 528-1800 or email us at [email protected] and we will assist you.